If I were to speculate, I would say the first two or three days of applications have been lost on the computer system. The rollout was [Technical difficulty—Editor]. While I thank the ministry for pulling this new system together, the new system must work on day one, and I was reassured that first-day applicants would not be adversely punished. I do believe they have been adversely punished in this scenario, and this speaks to a wider issue of needing immigration reform.
If there were an upgraded IT system for IRCC, the ministry workers would be able to help us much better. I do believe the ministry workers have the best intentions. I do not believe they have the right tools.
We need a systemic reform that is very transparent and trackable for applications.
If you were to ask me straight out why this was the case after the 15th, my best guess would be that the initial applications were lost, but on the 15th the system was working, and so everyone after the 15th has been treated exactly as they're supposed to be.