Sure. I'll give it a crack.
Let me start with some of the points I made during my opening comments. The first issue I see is with workers who have post-graduation work permits, as mentioned in the previous session, because those are not able to extended and you can only apply for one of them per lifetime. That's been a huge issue. Hopefully, that can be amended. I had one client who did a bachelor's degree. She received a post-graduation work permit. She was not able to get a job, so she did a master's degree. At the end of her master's degree, she had a very short time left on her post-graduation work permit, but she could not apply for another one. It was a very difficult situation.
In terms of the other, I will say that the government has been very reactive in some of the measures to allow, for example, the reunification of fiancés and others in exclusive dating relationships. We have been able to take advantage of some of those programs. We have many clients who have appreciated those measures. I will say that I believe the government is doing many things to reunify families, but we need to do more.
In terms of the online systems, I'll defer to Mark. He's really the expert on this. I'll tell you just one story that involves Mississauga. I can't even imagine what their mailroom is like, but we've had sponsorship applications lost before. They were in fact lost for four to six months. They were eventually found, but at least that would not happen if we switched to a more online system.