Thank you for the question.
The standard is 14 days. I am sorry for any confusion that has been relayed to you on the part of the call centre. We are pleased that we have the service standard back within the 14 days. I think it's 11 days and eight days, depending on which category we're looking at.
We have had to create a special program to do this. We've received about 50,000 email inquiries or email applications for family reunification. Not each of those represents a specific case, but each of them needs to be looked at and examined. For us, part of the problem—or part of the opportunity—that this provides is that a lot of them deal with U.S. clients, who typically are not clients who come into the global case management system. We've had to stand up something special to be able to do this.
We now have close to 100 decision-makers working on this. We have increased overtime considerably around this to make sure that those service standards stay within the time.