Minister, I'm just going to interrupt. On the 14-day application issue, it is not because they are missing documents. In fact, what we learned from IRCC is that they don't even know if the application exists in the system. If they don't know, they have no way of expediting or looking into these applications. When you phone IRCC, the agent says, “Look, we're just overwhelmed. Don't phone us.” That is the reality. I ask the minister to look into that.
On the issue around processing certificates of PR, we have yet another problem as well, where certificates of PR expired during this pandemic period and people cannot get them renewed. The IRCC agent has told us that there's no system for them to deal with this effectively. Consequently, people are stuck in limbo, unable to get to Canada. Will the minister also, then, address this issue and actually maybe just honour the expired certificates of PR so people can get on with life?