I agree with the appointment of an ombudsperson, but the two areas that I have highlighted are two different areas. It would be very difficult to have an individual who would be able to deal with these two areas.
When it comes to issues relating to the use of artificial intelligence, you need a body of experts who specialize in that field. That's a very technical field. You need a body of experts who specialize in that particular field to deal with the problems unique to IRCC's use of artificial intelligence technology. Even IRCC's internal documents show that there's a problem with regard to the use of historical data and policies that perpetuate bias. But this document does not actually indicate how to deal with the problem.
Now, when it comes to the problems relating to visa refusals, the individuals dealing with the use of AI may not be knowledgeable with regard to issues relating to visa refusals. That's why we suggested having a two-pronged approach in terms of a solution: an independent ombudsperson to deal with the visa refusal issues; and then an independent body of experts to deal with the technical aspects. Those have to do with the use of artificial intelligence, computer software and advanced analysis by experts—