Thank you for the question. I have a two-part answer to that question.
First, with the nature of the ombudsperson that we're creating, in terms of resourcing and enforcement powers, will they actually have the ability to move the needle or will it potentially become another organization that has hundreds of thousands of complaints and also becomes backlogged? How you position it will turn on its effectiveness.
The second part of my answer is this: As I said in my opening remarks, I think we have an opportunity to reimagine and reorder the way we deal with immigration in Canada. By this I mean we can always deal with the problems or symptoms that flow, but really we need to get to the underlying condition and begin from the other way. Instead of always having more remedial mechanisms, the idea would be to leverage the technology in an effective way.
For example, Australia had an immigration college about 15 years ago where they sent all of their officers to retrain and to remember that it was about facilitation and not enforcement. I think there are a lot of innovative ways we can go by re-addressing and revolutionizing.
Every time I hear about more panels or ombudspersons, I think it just adds to the layers rather than getting into the issues that we really need to address, which is a reordering and reimagination of the program. There are exciting possibilities now.