Thank you, Madam Kwan.
I absolutely agree with the idea that there should be an ombudsperson who can independently review, from time to time, the decisions that are taken in IRCC.
I'll go back to Mr. Brunelle-Duceppe's point in regard to resourcing and transparency. Having that ombudsperson is very important because it will crack open that black box especially in West African countries.
For example, to clarify this, in Dakar there is only one office that deals with most of the applications coming in from West Africa. What's going on? That ombudsperson can go in there and actually find out.