I will reiterate what Mr. Tao has just said, but I will add that in the history of Chinook, we have found out, at least from snippets of emails that we've received through ATIP disclosures, that QA, or quality assurance, was actually an afterthought. They just cobbled together this software out of Excel: “Oops. We need to do QA before we get litigated.”
It's funny, because Mr. Tao already highlighted that it was introduced by way of litigation. What does that say about a system?