Yes, we have made the same observation. There's no transparency or predictability, and that undermines the system.
Certain decisions are made, but we have no idea of the underlying reasons for them since they aren't based on the evidence that's been submitted. Then we have to explain the situation to our clients and tell them we don't understand why such and such a decision was made.
We also don't have anyone we can contact. We absolutely have to go through our MPs' offices. We're clogging up the entire system that will send a…