Thank you.
I'd like to continue along the same lines as my colleagues. A portal has just been established for asylum claimants to simplify and expedite processing of asylum claims. The current waiting period is more than one year for persons who claim asylum within Canada and whose files must be processed by IRCC. The department has established a portal that we were informed of on the same day it was launched and that doesn't work at all. There are technical problems.
Creating a portal may be a good idea, but, at the very least, IRCC should test it before launching it. It could also ask us what we think of it. Asylum claimants obviously aren't always able to use the portals, as Ms. Sompaseuth said. It's very complicated for someone who speaks neither English nor French and doesn't have the necessary technological equipment to use them.
Consequently, there has to be better communication among the partners on the ground.