I was nearly finished, but I wanted to give you some examples of things that happen regularly.
You'll be prompted in one of the online forms to hit a button, and that button doesn't exist; applications that you've uploaded simply disappear; you're unable to log in to various portals for weeks, or in some cases even more than a month. To top it all off, lawyers are not allowed to access some of these portals, so if a client has a problem or runs into difficulty, they are not allowed to ask their own lawyer to help them, which is ridiculous.
There's no effective means of communication for troubleshooting issues. Sometimes you end up going on Twitter to try to find some help with the electronic problem that you're having.