Yes, I think I touched upon this a bit in my opening, definitely.
I wouldn't say we need to have two separate bodies, but perhaps two teams within the same organization. There's no point in trying to reduce a backlog if you're going to keep having more applications come in. They're going to keep piling up.
Let this one team come out with new criteria for assessing files, then have them deal with the new stuff. When it comes to the existing backlog, have a second team of more experienced officers, because usually some of those backlogs are due to complicated cases, so the files get stuck in limbo. Have the more experienced officers, as a special task force, work on those specific cases to clear the backlog.
Shervin has a good example. He used to work for CRA, and they had a similar problem. Do you want to elaborate on that a bit?