Madam Chair, I have one minute. If this comes up again, and I expect it may, I can elaborate more.
I do follow the committee very closely. I thank you for your work and for highlighting this. I have two points. One, we have to make a decision on whether we're going to embrace digital technologies in the immigration system. I think we should. Then I think we should take great care to make sure those are deployed in an effective and equitable way.
The Chinook system, however, is not a very complicated system that uses artificial intelligence; it's a spreadsheet. It's a Microsoft Excel-based visual aid that provides the same information that IRCC officers would otherwise have to dig into in either a paper file or eight different windows on a computer. We've seen an increase in productivity of 18% to 30% based on the ability to have all the same information on one screen.
To be absolutely clear, it's a human being, an officer, who still makes the decision on the basis of the same information they would have with or without Chinook.