Yes, absolutely. Again, the initial interaction with the person coming in is key. That helps in both ways. It helps identify legitimate claims, and it helps identify concerns. It helps build those files so that when it's dealt with later, it is dealt with appropriately. That's currently missing.
Again, on the additional people, if the 1,000 are allocated properly, it will help us do that and hopefully get away from that kind of automated self-service system where, again, we're seeing about 10% who never even follow up, who are in the country. We assume it's not a legitimate claim if they're not following up as they should. That's not necessarily even so. It's just that 10% essentially disappear into Canada somewhere. We don't know where.