This is a terrible thing.
Again, in my opening statement, I spoke about the human interaction. During the interview, we ask follow-up questions. That's how we establish whether there's coaching or whether it's a legitimate claim. That's how those files are built. It's so that they can be dealt with properly later. That's where we gain that intelligence. That's currently been lost.
That's not to mention the fact that about 10% never complete the forms through one-touch. You can figure, with about 100,000 claimants a year, that about 10,000 people who are allowed into Canada just disappear. Then it's our inland officers who have to find them and remove them. You're adding additional burdens down the road.