Thank you, Madam Chair.
Mr. Amoussou, I'm from Lac‑Saint‑Jean, a fairly remote region in northern Quebec. More and more newcomers are coming to our territory, and we're happy to welcome them. Many people come to complain to the MP's office, which has become an extension of IRCC, because they can't get through to anyone.
Sometimes, these people are lost in the process. This is what we're here to talk about.
Isn't there an obvious issue when people get lost in the various immigration processes in Canada and when they can't simply receive guidance from the federal government because they don't have access to direct services?
Doesn't the problem lie there?