You're absolutely right, Mr. Amoussou. IRCC should be the most compassionate department, but we're hearing that it's the least compassionate of all.
Back in the day, it was possible to visit department offices in the regions. There were also offices for unemployed people.
We sometimes think that we can make progress only by moving forward. However, couldn't we go back to the good practices of the past and draw inspiration from them in order to find solutions?