Absolutely.
Their energy changes, of course. There is a wide range, from being very excited at the opportunities that being in Canada can bring to being very nervous, maybe, and bringing past traumas with them through the door.
Certain things are very difficult for people to shake. Paranoia is definitely present.
On the ways we help people navigate the system, we have many different portal workshops that help them understand what the system is and how it functions. Of course, there are barriers with this, so we try our best to overcome them. They are barriers like digital literacy, for example; the majority of the process is online.
Having people at the centre to help them and show them how it works and what the goal is here is a definite benefit to them.