Yes. That's a very good point.
Processing times are a major issue, including in the asylum process itself. Sometimes, there are not only processing delays for one party, but also a lot of things are postponed, such as the hearing. So there are a lot of changes at the last minute. These are all communicated through email as well. So there is a literacy issue at play, because not everyone is accustomed to using technology.
Beyond the delays, we can also talk about the difficulty in accessing justice and good representation. It's one of the problems faced by people you may have encountered on the ground who found themselves subject to a removal order. We see a lot of fraud. There are people who, having been unable to access legal aid, will go to less suitable representatives or who are simply not competent. They will send batches of documents and copied-and-pasted applications. In those cases, it's certain that the person will quickly be subject to a removal order, because they haven't been properly defended. It's much more costly to go back and fix things. You're aware of that.
So you're absolutely right, and those two things have to be taken into account at the same time.