Indirectly, that's the effect. We have procedures that are complicated and that are used in ways that are unmanageable. We also have high numbers of claims, even now, compared to what we had 10 years ago.
Professor, York University, As an Individual
Indirectly, that's the effect. We have procedures that are complicated and that are used in ways that are unmanageable. We also have high numbers of claims, even now, compared to what we had 10 years ago.
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