Those are excellent questions. I'll try to make sure I remember all the points you made.
In relation to the comment that Madam Fraser made in the quote you mentioned, the change was on the department's website in terms of what they're about and what they do. I can't remember the specific part of the website, but they did make a change in how they expressed themselves about what they do. We were encouraged by that at the time.
I would point out to members that there was a change then, and there was a change in the course of this audit. As I mentioned earlier, during the course of the audit departmental officials were saying, “We don't see that as our responsibility, and that's not something we really want to do”. When we got to the end of the audit, they agreed to the recommendations.
Without being overly subtle, I would encourage the committee to perhaps avail themselves of senior management and ask them for some kind of assurance, and even ask them to provide you with a status report every few months. I've seen this with some committees. If you don't like the status report, then maybe that's an opportunity to bring them back.
In terms of what is required to make it a priority in a department, these are constitutionally protected agreements, so it shouldn't be at the whim of who's particularly interested in it. We've signed the agreements. They're constitutionally protected. They should be implemented. At the risk of being a bit blunt, I would communicate it as a priority. Put it in people's performance assessments, their personal appraisals, and measure them against it.