In some of the testimony we heard, we heard of physicians trying to beg whoever was on the phone from the program to approve certain levels of treatment that would most likely have been easily passed through any other existing system, such as a provincial system or what have you. There was even one story that Dr. Makokis talked about, where he had to threaten the department itself with bad media coverage in order to get the treatment his patient needed and deserved.
Can you also tell us about some concrete steps you're taking to maybe improve training, or how the department is speeding this up?