In answering a question from Mrs. Gill earlier, I touched on the whole issue of flexibility. I would add that in order to improve the program overall, there has to be client‑centred thinking.
It's important to ensure that every step is taken to facilitate the patient's experience within the system, whether it's an administrative step, a request for justification or any step that facilitates the relationship between the patient and the professional. It's important to understand that it's very difficult for a patient to have to ask their health care professionals for justifications, especially when you consider the history of first nations and all the discrimination their members have experienced in the various health systems.
So it's important to ensure that each step is taken in the sincere interest of patients and in a way that promotes their well‑being.