We started out with a chiefs assembly resolution, which is pretty powerful, and then a Minister of Health commitment to actually undertake the review process. We went benefit by benefit.
We funded the Assembly of First Nations to coordinate the process. They identified regional representatives and NIHB navigators. We have over 30 NIHB navigators who are first nations- or Inuit-employed, who are working directly with clients and then coming back and giving us that feedback.
These are examples of how we have a very active network of first nations and Inuit—client representatives, really—coming to us for those service improvements.