In short, based on the performance indicators that we have analyzed in our report last year, I would tend to agree with Mr. Coates. What we've seen seems to be consistent with his comments, or at least, what we see in terms of performance indicators certainly does nothing to disprove his comments.
As to whether it's common among departments, I would say that it's not common to see a level of increase of that magnitude that is not accompanied by a significant improvement in performance indicators. What we have seen though are performance indicators that are attained or met about 50% of the time. That is not uncommon, but it's usually not accompanied by such a significant increase as we have seen in the area that we are studying today.