When I got the Auditor General's report, I was reminded of how much work we still have to do. The report clearly lays out the steps we need to take to improve not just the quality of the services we provide, but also the way we work with communities.
We have put a number of initiatives in place. My colleague can give you some examples.
As far as I'm concerned, there are three key elements in the report we need to work on.
First, we need to improve our service processes in order to address applications more quickly.
Second, we need to have a clear service and program delivery model. The process needs to be transparent, not only for us, but also for our partners.
Third and finally, it is important for us, at Indigenous Services Canada, to be innovative in how we partner with communities. It's about more than providing service that meets quality standards. It's also about informing communities and working with them to determine what their needs are and how we can achieve long-term benefits.
I'm going to ask my colleague to provide some more examples.