A bit of a concern for me is training. There is a specific amount of training that's involved with processing applications, and of course a citation here from the Auditor General's report is that:
We...found that [ISC] and Crown-Indigenous...and Northern Affairs...could not provide evidence that any of the officials who made [the] final decision on the non-complex applications in our sample had successfully completed training and the certification examinations at the time they made those decisions.
How do you reassure Canadians and status people that the department has actually done that training at this point and is getting better? How do you even measure that?