It's a great question.
I mentioned that we think only 5% to 10% of individuals report. There's a bunch of shame still associated with this. People think they've done something wrong. Particularly in the senior community, they worry because they've lost significant money. There's a shame piece, so we spend a lot of time trying to encourage people by saying, “You are a victim here.” That's a lot of our message. I have highly trained folks, and when they talk to people on the phone, they take that victim-centred approach. However, there's more to be done on this. Public awareness campaigns continue to try to encourage reporting.
Just to finish off, I mentioned in my remarks that we've launched a new public reporting site. We still receive calls over the phone, but with the new site, we're now receiving two and a half times the previous online reports we were before. We're making some progress on the reporting side.