When we're talking about fraud prevention, this is really a societal-level resiliency exercise that we have to go through. Certainly, technology platforms—be they social media platforms, banks, telcos, etc.—can all play a role. I don't think there's any one platform or any one provider that stands out to me as a bigger issue than the others.
The larger aspect to this problem is that there are certain habits, customs and practices that we, across society, have adopted, whether implicitly or explicitly. These are things like logging in with a password, trusting that a phone call that you get is coming from an authorized person and believing that the voice you hear belongs to that person. Those are actually the root causes of how some of this fraud is perpetrated. Those are the things I believe we need to address.
