Thank you, Mr. Chair.
I'll start with you, Mr. Hines.
It's true that Interac isn't a full-fledged financial institution. I would say you're working with the banks to do internal financial transactions.
I'll talk about humans, about seniors, our parents and grandparents. Some have cellphones and sometimes do Interac e-transfers. Sometimes they don't have a good handle on a transaction, and then the bank says they're responsible when something goes wrong. As young parents, we weren't equipped to train our grandparents on how Interac works. If I'm at work, I can't go and sit down with my grandfather and my mother-in-law to show them how to use Interac.
At what point is it the institution's responsibility to give seniors good financial literacy to prevent fraud?