Thank you.
Essential home appliances, the domestic infrastructure, if you will, maintain household quality of life. When a refrigerator or washing machine breaks down, the length of time that the appliance remains out of service can be just as consequential as the cost of repairing.
Based on your experience with consumer complaints, what are the principal barriers preventing Canadians from obtaining timely repairs and how should a national framework address those barriers to maximize appliance service uptime?