Thank you very much for the question, especially the latter half of it.
The announcement of the investment is very much welcomed by the industry. It's desperately needed. The challenge, though, is this: How do we leverage that money, or how do we get that money out the door?
This essentially becomes a procurement challenge. It's easy to say that we need to fix procurement, but that's a generational change. I think one of the easiest solutions is to delegate that purchasing authority to a lower level, to allow for a more dynamic approach for procurement to actually happen, so that we're not waiting for an executive-level approval on a purchase. We can actually have those procurement authorities delegated to much lower levels, who are equally well trained and responsible with the public's dollars, but are able to action that money a lot quicker.
In addition to that, speaking of timelines, there needs to be a bit more of a consequential emphasis on maintaining service standards by procurement. There were times when I worked with innovators, and we waited six, eight, 10 or 12 months for an answer to a bid or a bidder's solicitation.
In terms of a service range...between five and 25 days, and we need to get better at that. The terms of service and the announcement of the investment are there, so simply enforcing those terms of service would be very much helpful in getting that money out the door in a timely manner. That would mean a lot to the SMBs in the country.
