Ms. Barnes, you talked about banks and insurance companies. They seem to be in a strong position. They make a lot of profits. The criticism we most often hear comes from the users, from the people. The complaints have to do with interest rates and with insurance companies that write up clauses in very fine print in their contracts, to the degree that people always have the impression they are being had.
Is the role of your department to defend the interests of the people, or those of the companies?