As I said, the amendments to PIPEDA in the ECPA affect all of our collection, use, and disclosure of personal information across the board, not just spam. We often get complaints where someone is complaining about an incident that happened three years ago. It's very difficult to find witnesses, it's very difficult to get evidence, and it's difficult for us to spend our resources investigating that kind of complaint.
As for our ability to refer a complaint rather than take it at the Office of the Privacy Commissioner of Canada, we get a lot of complaints that we think are more properly dealt with by a labour arbitrator, or they need to be dealt with in the workplace through those processes, or by an ombudsman who works for an industry association, for example. We want other complaint resolution processes to take some of the burden off the Office of the Privacy Commissioner.