Yes. Businesses have a legitimate concern. I don't pretend that any time a new source of legal worry and fret is created that it is without its costs and concerns for the business community in particular. The question is on balance, I guess, whether the evils that might arise from it are outweighed by the benefits.
The evils that are largely talked about are the evils of frivolous suits, people bringing unfounded class actions, or competitors using strategic litigation to cow or force behaviours on their competitors. These are possible, but Canadian law is such that class actions are difficult to mount, difficult to get certified, and if you lose or recover only a very slight amount, then you're likely to be paying the costs of the person you sued. So most people don't do this unless they have a really good reason to grieve.
The benefit of the private right of action is that it in fact allows people to act in accordance with the harm that's been done to them. The CRTC, the Competition Bureau, and the Privacy Commissioner have limited resources. They're not going to be able to investigate every instance of a complaint. In order that people who are not within the little set of priorities of those organizations but have, for their purposes, suffered a real loss, it gives them the opportunity to take a remedy against the person who has harmed them. I think that's a great benefit.