Yes, I'd say that you're absolutely correct. One of the things we often forget is that business-to-business sales is very personal. The reality of entering those global value chains is the ability to travel and get to the companies that are around the world, and to figure out how you're going to work with them. The idea of making a sale over the phone doesn't exist. You need to make those personal connections, and that's expensive.
On May 10th, 2016. See this statement in context.