Let's make no mistake. Legitimate companies spam, too. They do, all the time. Matt and I have been doing it for 20 years. The amount of non-compliance among legitimate companies is high. CASL has put a stop to that.
On Internet of things updates, I think we could talk for hours, if you want to go to lunch. Your light bulbs should scare you. They really should. The amount of destruction that is happening as a result of IoT and the inability—not by law, but by connectivity—to update this stuff, I think absolutely should be a subject of investigation by this committee. I'd be happy to elucidate to that end.
We keep hearing about charities, but charities are specifically exempt under CASL. I don't understand what the onerous thing is. We keep hearing about the chilling effects of CASL. I don't understand how.... We have data that shows that there is more mail being delivered to Canadian consumers. It is being more effectively delivered, and our economy is growing, yet there is a chilling effect. I'm not feeling the cold; I'm actually quite warm right now.
You have to understand, in terms of the way ISPs work, we get complaints. Consumers hit, “this is spam“, “this is spam”, and “this is spam”. We put a block up in front of, let's say, one of Matt's clients because Matt helps them to send.... They have to come to us with proof that they had permission to send anyway, so what CASL is asking for is exactly the same proof that is demanded of senders every single day of the week. If they don't have proof that you signed up to his list, I'd block them permanently so they don't get to send mail to Bell Canada or Rogers—the ISP side, not the marketing side—or any other network operator in the world. That happens every single day. It's been normal, standard operating procedure for decades.