I don't think the government's website is actively updated as often as it could be, so its website is one low-hanging fruit. It could probably put out more webinars. I've joined several webinars, and sometimes the questions aren't directly answered, so even the answers to the questions are ambiguous. To Mr. Lewis's point, the government needs a bit more time and experience to fully understand digital media and how CASL is impacting the law.
A lot of the government's answers have been, “Use your interpretation and use your judgment.” That's very difficult for companies that don't want to take a lot of risk. It makes them fearful that if they interpret it in the wrong way, it can have huge impact on their business.
Again, it needs to provide more black and white, more specific examples, and fewer grey areas that are open to interpretation. It should provide more webinars and papers and it should also consult with organizations. Many organizations are fearful to go to the CRTC for fear they might raise something inadvertently with the CRTC. Many companies want to stay under the radar, so having the CRTC appear more open to conversation may help organizations.