I think one thing that we realized was that we communicated as much as we possibly could about the unexpected shutdown problem, the steps we took, and how people should update their software. December 28 was when we said to ourselves, “We need to talk directly to our customers, do it as soon as possible, and not let the noise out there affect them."
Yes, the lesson was learned. You always have to listen to your customers, and you need to react quickly when they have concerns.