I think consumer resilience, if you want to call it that, could be a lot better in Canada. I think it's only part of the problem, but let's start there.
There have been efforts made to reach out in other areas in which consumers are defrauded in languages other than English and French. It's part of no one's mandate at the moment, and I can't think who would be doing it. The CRTC probably could undertake this type of work—to produce materials for people, to try to reach out to the community—but it's really one of those cases in which you have to get direct contact with consumers in a language they understand.
I'm not sure how getting out into these communities and getting a trusted person to communicate with them would be directly delivered, but it's a great idea.