Thank you, Mr. Chair.
Thank you to the witnesses. I'm going to start with Ms. Douglas from BMO.
I have a small business with five different services, and for each of those, we can determine what generates profits and what does not. We make adjustments based on what the business community commonly refers to as the cost of doing business. I imagine it's the same with banks.
All the witnesses today have said that they were unable to determine how much profit credit card transactions generate, because they weren't able to extract that information from their general figures. That seems rather strange to me. Honestly, I find it very hard to believe that they aren't able to extract data as simple as the net profits generated by credit card transactions, based on revenues and expenses.
Can you explain why it's impossible to access those numbers? That is the case at BMO, but also elsewhere, in all Canadian banks, it seems.