I find it somewhat surprising that an agency that is supposed to supervise the banks' actions is funded by the banks themselves. I'll leave it at that for now.
On November 4, Marie‑Ève Fournier published an article in La Presse revealing that CIBC was charging very high fees for cash advances made in certain courthouses. The news has also been reported in other media.
In a conversation between the bank and the customer interviewed by the journalist, which the customer recorded, she was told that the Government of Quebec, through the Department of Justice, was forcing the bank to charge high transaction fees.
Do you also have to supervise that kind of behaviour? Do you get any complaints about that? Have you ever been made aware of this type of behaviour?