That's perfect.
It took you five weeks to appear before the committee, which in itself shows a lack of respect, but in the case at hand, let's talk about the respect you have for your customers.
Since the CBC published this story, have you planned to offer credits to your customers who you overcharged by $7 for each additional item on their contract? Or do you feel that it's owed to you? According to the CBC, and according to your customers, that doesn't seem to be the case.
Are there any plans to credit your customers?