Thank you very much, Mr. Chair.
Good evening, everybody.
Every second, Canadians rely on Interac, whether they're tapping their debit cards to pay for everyday purchases, sending money to loved ones or accessing critical services. For 40 years, we've been more than a payments company. We've been a trusted partner in building Canada's digital and economic resilience.
Interac is proud to be Canada's most trusted financial services brand. Our products serve as a cornerstone of Canada's financial system, powering over 20 million transactions every day. Behind every tap, mobile payment, Interac e-transfer and secure sign-on is our commitment to providing low-cost, reliable and accessible services to Canadians from coast to coast to coast.
I joined as Interac CEO in August 2023 because I'm passionate about Canada's potential to lead the global digital economy. Since joining, I've focused on enhancing the company's legacy while preparing it for the future, leading with innovation, inclusivity and a deep commitment to serving the evolving needs of Canadians.
Interac was founded in 1984 as a collaborative network of Canadian financial institutions. Our original mission was to make it easier for people to access money through ATMs. Interac products are known for being trusted, low-cost options to make and accept payments.
To give you an example of what I mean, when a small or medium-sized business accepts a payment of $500, other payment methods could cost $15, while Interac debit costs 10¢. It is for this reason that organizations such as the Canadian Federation of Independent Business have noted that Interac debit has served businesses well for many decades.
Over the past four decades of our operation, we've been at the forefront of innovations that have transformed how Canadians access and use their money and their data. All Interac debit transactions are made via secure chip and PIN, which became the standard across Canada far earlier than in many other countries. Interac was also the first domestic payment network globally to launch Apple Pay, Google Pay and Samsung Pay, which provide access for Canadians to pay via their digital wallets. Interac e-transfer allows Canadians to send money securely in an instant, whether it's a parent sending money to their child who's away at school, a business paying its suppliers, or friends splitting a meal.
Launched in 2003, Interac e-transfer made Canada one of the earliest adopters and heaviest users of person-to-person, or P2P, payments. Because of Interac, Canadians were able to access this payment innovation long before Venmo, PayPal and other solutions around the world. Interac Verified ensures that Canadians can securely access services, including government programs, with confidence in a digital-first world. Verification and authentication is another area where Canada, enabled by technology that Interac has brought to market, is leading the way globally.
We're very proud of these achievements and Interac's role in enabling Canada's payment evolution. However, we're not resting on our laurels. Interac has embarked on a bold and ambitious three-year corporate strategy with a vision to lead Canadians to digital prosperity through key investments in fraud, in real-time payments and in digital commerce.
We understand that this committee has raised important questions about Interac's governance, about Interac e-transfer pricing and about competition. Let me address those three areas.
The first is governance. Interac's governance model reflects best corporate governance practices and a commitment to fairness, accountability and inclusivity. Interac's board of directors includes independent directors alongside representatives from financial institutions and credit unions, ensuring balanced decision-making. While much attention is focused on the participation of Canada's largest banks, it's important to recognize that Interac's network extends far beyond them. Our participants include credit unions, regional institutions, caisses populaires and fintechs, reflecting the diversity of Canada's financial ecosystem and our commitment to fostering competition.
The second area of discussion is pricing. With respect to the pricing of the e-transfer service, financial institutions pay a fee to Interac for each transaction they send. This is currently determined by volume-based tiers. Our prices are wholesale rates. That means Interac does not directly charge consumers or businesses to use Interac e-transfer. Financial institutions determine the fees they collect from their customers.
I'm very pleased to report that, starting in 2025, all financial institutions will pay a single flat-rate fee for e-transfer transactions. Interac's goal in operating e-transfer is to ensure that it's widely available and accessible for all Canadians, and the results speak for themselves. Ten years ago, Interac e-transfer processed 30 million transactions in 2012. In 2023, last year, more than 1.2 billion transactions were completed.
The process of reviewing and updating Interac e-transfer pricing has been under way for over one year, and it was recently improved both by the independent committee of Interac and by the Bank of Canada. This change will ensure that Interac e-transfer can continue to grow, and that it can remain an attractive and competitive service for all financial institutions, big and small.
I'll move on to the last of the three points, which is competition. Interac recognizes the responsibility that comes with being a key player in the Canadian payments ecosystem. It's also important to note that the payments market in Canada is very competitive. E-transfers account for less than 6% of the total electronic transaction market.
Interac has worked to safely expand access to the Interac e-transfer service for fintechs and for smaller organizations, ensuring a level playing field for innovation and growth. We're very pleased that Wealthsimple, an emerging and successful Canadian provider of digital financial services, joined the e-transfer service as a direct participant as a direct result of this change.
With the implementation of the Retail Payment Activities Act, or RPAA, we plan to further support evolving market needs by enabling RPAA-regulated payment service providers to access the Interac e-transfer service. Interac has a long history of working with regulators to support a competitive and dynamic payments landscape and to maintain compliance with Canada's rigorous standards.
We're very pleased to be regulated by the Bank of Canada through the operation of two prominent payment systems: the Interac intermember network, which we call Interac debit, and Interac e-transfer. We work with the Financial Consumer Agency of Canada, ensuring compliance with Canada's code of conduct for the payment card industry.
We acknowledge and will fully co-operate with the Competition Bureau as it conducts its preliminary assessment of Interac e-transfer. We view this as an opportunity to demonstrate our commitment to fairness and competition. I'm also grateful to the committee for providing a forum to discuss the steps we've taken to support a vibrant economic financial system.
In conclusion, and to wrap up, Interac is woven into the fabric of Canadians' financial lives. We take this responsibility very seriously. For 40 years, we've been trusted to provide secure, affordable and accessible payment solutions that empower individuals, support businesses and drive economic growth. Interac is not just a payments operator; it is a protector and an enabler of Canada's financial system. As fraud becomes more sophisticated, we're prioritizing significant new investments in technologies, such as AI-driven fraud prevention and detection, and digital verification to safeguard Canadians' transactions.
We welcome the committee's questions, and we view today's discussion as an opportunity to strengthen understanding, address concerns and reaffirm our commitment to serving Canadians with integrity and innovation.
Thank you, and I look forward to your questions.