Hello.
To begin, I want to thank the committee for inviting me to appear.
Usually when I am invited to Ottawa, most of the participants are anglophones. I hear a lot of French names today. I had decided to speak English today in order to speak more directly to those present.
I will address the issue of small and medium-sized businesses' challenges for productivity and competitiveness. I have only five minutes, so I chose to address the issue from the point of view of human resources management, which is my field of expertise and the field in which I teach. I also teach on innovation and work organization issues.
In the present context throughout Canada, the main challenge for small and medium-sized businesses, for all businesses, actually, is the labour shortage. It's clearly the main issue at the moment. To ensure creativity or innovation in businesses, a labour shortage is not ideal. Even just ensuring production and services is a huge challenge, as most of us have seen in the last few weeks and months.
I think recruiting and retaining talent are really the key challenges in the present economic context. We know it's particularly the case in retail, tourism and hospitality, but it's difficult for most firms throughout the country and throughout all sectors.
There are various solutions, and we have heard of these different solutions over the last year, at least. Immigration, obviously, is often put forward. Increasing the female labour force is often put forward. Some provinces have pretty much reached the maximum, I think, in terms of day care. Good, low-cost day care is a crucial issue, so there may be solutions there as well, but that's not the issue I'm going to address today.
I actually chose to address the issue of aging workers because I think this also is a huge challenge in Canada. Unfortunately, aging workers are a neglected part of the labour force, and it's one of my areas of expertise. I've been working on aging workers' challenges in organizations for the last 20 years or so. I have a course on human resources management and age management in organizations.
There has clearly been a huge challenge over the last couple of years particularly—but actually we could say for a good 20 years—in attracting and retaining aging workers in organizations. Governments often put this idea forward, but in businesses there's not always a follow-up on this, and I think it's actually quite challenging. A lot of the literature points to a certain number of factors that are important for this, but I would put forward the idea of work-life balance in general. This is important for all age groups, but it may be more important or at least aging workers can put this idea forward even more because in many cases—not all the cases, obviously—people have enough finances to retire. Therefore, it's even more important for them to put forward their requirements or desires in terms of work-life balance.
The wage issue is obviously not negligible, nor is the fiscal aspect, but I think those are pretty well covered by the work of different people. Unfortunately, other factors that are more related to the labour market and work organization tend to be neglected, whereas the research we've done shows that a lot of these factors are crucial to attracting and retaining workers.
First of all, it is easier to retain aging workers than to get them back into the labour force, so I think it's important to work on this idea. Firms should consider more flexible retirement options. For example, in research we've done recently, a lot of workers say they'd be interested in gradual retirement options with no obligation to leave at a given date, or possibly in contract work within organizations.
Another element that is very important and is not very developed in general in Canada—in large firms as well as smaller ones—is flexibility in working-time options. Aging workers obviously want to have more time for themselves for leisure, for travel or whatever. This is often refused in organizations. It seems easier to just keep the 35-hour or 40-hour workweek, whereas a lot of workers could be interested in a four-day workweek, flexible schedules, working part time, longer vacation time or working part of the year eventually outside of the country, which is possible in some cases, but obviously not in all.
Firms often think that they can't offer a reduction in working hours because they consider that this will reduce the overall number of hours.
In fact, if we look at it differently, we might consider the fact that reducing working hours, or offering four-day workweeks, for example, will bring a certain number of workers to stay in the labour market, or to come back into the labour market, and therefore the total number of hours would be increased.
Another option, which of course we've all seen over the last two years, is telework. I've done a lot of work on that and I've done interviews with aging workers, some of whom said they might leave their job if the telework option didn't continue. It's another crucial element in terms of keeping people in the labour market.
There are some people—some aging workers—who said to us that of course they appreciate working in a physical environment and having exchanges with colleagues. Obviously this is important for a certain number, but the data show that as people age, they tend to have a rather strong preference for a certain number of days of telework, not necessarily a full week, but a good number, for example three or four days.
Finally, one element that I also find is very much neglected in organizations is the fact that aging workers express the desire to share knowledge or mentor other workers, younger workers or other workers coming into the organization. I think in our organizations in general—small business as well as others—this tends to be neglected. A lot of research has shown that this is something that can bring workers to stay in the labour market and even return to a job.
Of course, we all know that there is ageism or discrimination in the labour market. There's work that has to be done, clearly, on this, but I think aging workers are often more productive and knowledgeable in the service sector. We still have this vision of the industrial economy, where of course it can be more difficult, physically, to do a certain number of things. In the service economy, in the knowledge economy obviously, aging workers tend to be as productive, at least, as others. This is a dimension that shouldn't be neglected.
However—