The short response to your question of whether we need to do more and better is yes. Network reliability generally has been good. This is an example showing not good enough, and it was a catastrophic failure. Steps have to be taken, no questions about it.
Are wireless rates too high? You and I have had this discussion, and, yes, they are. They are going down, and they need to continue to go down. We have a regulatory framework in place to assist in that, and it will continue.
I will take issue with the different—