What you're telling me Is that you don't consider yourselves to be responsible for telling the general population, and elderly people in particular, that there may be fraudulent activity by telephone or via text messages. Do you see what I'm saying?
Part of the population is still at risk, and I'm curious to know what percentage of the complaints to the police are by people 55 years and over. I am pretty well convinced that it's a very large number. It's a category of the population that is probably at much higher risk than young people, who are more savvy and in a better position to determine whether a call is fraudulent or not. I get calls like these just like everyone else, even if they're not in Mandarin, and I can tell the difference.
What I want to know is whether you use a special approach or particular terminology to reach these people.