In terms of outreach, we have proactive presentations that are done in person, to the extent that they can be done. Of course, as Mr. Lynam explained, COVID slowed down our efforts, but we still found ways to be able to reach out. We had virtual presentations when we could not be there in person. Our senior volunteers have now started to do in-person engagement.
Just last week or the week before, one of my communications officers gave a presentation to newcomers. It was great to be able to familiarize them with all of the fraudulent threats that can be out there and to help them navigate through them.
I recognize that prevention will continue to be key. We'll never do enough prevention. There's always more that we can do, and it's always going to remain a challenge to be able to reach as many people as possible.
One thing that we've reproduced at the centre is using the hashtag #Tell2. Basically, if I tell two people about a fraud story or a fraud threat and then they tell it to two others, it will amplify the messaging.
You mentioned senior victims of fraud, who can be more vulnerable and difficult to reach. That's why we ask their families to be able to help us reach out and have those conversations with them.