I agree with you. It's important to have information, but also to have training.
I can tell you that your corner garage owner has to be trained and have the equipment required to be able to repair vehicles. However, access to this information should be available at a reasonable price. In a manner similar to what Ms. Baker was saying earlier, a somewhat more general certification program should be available rather than having each manufacturer using their own tools and equipment, thereby generating higher and higher costs.
I had a conversation with a manufacturer last week. He told me that only 30% of his vehicles, following a collision, were repaired in accordance with manufacturer specifications, because there wasn't enough capacity and the program is extremely expensive.
I can understand a manufacturer wanting to control marketing aspects, but without readier access to the training and equipment needed, the kind we are asking for now, it will become difficult to repair vehicles properly.