I want to be clear that we didn't make a recommendation to increase staff or resources. We referred to it in paragraph 2.42 of the audit. The agency estimated that for the 2015-16 fiscal year, each additional compliance officer could have identified unassessed customs duties, taxes, and interests totalling four to 11 times their individual salaries. What we are bringing to your attention is that the agency has done this calculation.
Again, we're not making a recommendation one way or another. What we are bringing forward is that given the way the system is described right now, given all of the requirements on the system and the resources that are in the system, that's not all lining up.
Right now the organizations involved in this area are not able to implement the system as it is. That may not be something that you can solve just by providing more resources. For example, as Mr. Domingue just said, there has been an increase in packages through the mail. Can that all really be managed, even with an increase in resources, if the threshold is kept at $20? We don't know the answer to that question.
What we do know is that right now all the different components of the system are not lining up to make sure that the system works the way that it is intended to work on paper. I think that is really the struggle that the department has to deal with. What needs to happen to bring those two things into line, the resources and the requirements? Right now, the requirements are significantly more onerous on the department than they can actually meet. Somehow those two things need to come in line, and there are different ways of doing that.